TERMS AND CONDITIONS
By placing an order with Guildford Web, you will be deemed to have read, understood, and agreed to our Terms and Conditions.
If you are unsure of any aspect of our terms and conditions, please contact us, where we will be happy to discuss with you the express and implied terms (outlined below) before placing your order.
Our Terms and Conditions and the use of our Web site are in accordance with, and enforced by, English law. By agreeing to use our ‘service’ you agree to be bound by the jurisdiction of the English court system. This does not affect your statutory rights as per UK law and Common Law.
Our website and our Terms and Conditions have been designed for use within the United Kingdom, under English law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.
A bilateral Contract between the customer and Guildford Web, for the sale of our products, will only exist once an order has been accepted, processed and dispatched by Guildford Web.
In plain English, our Web site is an ‘invitation to treat’, where the customer (‘offeror’) is invited to place an offer of notice to Guildford Web by ‘checking out’ using the ‘checkout’ feature on the Web site. This includes notifying us of your payment, address, items in your ‘shopping basket’ and relevant details for us to consider your ‘offer’ properly. Once we have received your offer, Guildford Web will give notice of acceptance by appropriate communication.
Acceptance of the ‘offer’ is at the point of communication from Guildford Web of acceptance, arising from your ‘invitation to treat’. This will be via electronic or digital communication, which may include telephone.
Prices and availability of goods are subject to change without notice. This means that the price confirmed to you after placing your order (‘invitation to treat’), may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate.
Your Right to Cancel
You may cancel (‘revoke’) your order (before acceptance) for any reason up to the point of despatch. If you cancel the contract within this time, any payments made by you will be refunded in full within 30 days. We may reasonably deduct any costs incurred if your cancellation is not reasonable.
Guildford Web reserves the right of ‘revocation’ for any items on its Web site, or to withdraw any ‘special offer’ in the form of reasonable communication.
We use SagePay Ltd to handle and process all payments. Guildford Web do not handle or process your payment details. SagePay occasionally decline payment methods due to security grounds or new credit/debit cards being released by banks that have not yet entered SagePay’s system of authorised payment methods.
If you prefer to use a different payment method, please contact us, where can attempt to arrange a method that is suitable to your requirements. We make not promise or guarantees this will be available.
Exclusion and Exemptions (Limitations of Liability)
Guildford Web nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence whether on the part of Guildford Web or;
- any of its members,
- employees or otherwise
And for any indirect special, unusual or consequential loss or damage, including but not limited to;
- loss of profit
- loss of saving
And for other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
These will be subject to the reasonableness test, where the courts shall have regards to such matters.
Guildford Web uses reasonable steps to ensure that the information on the website is accurate and up to date, it does not give any warranty (explicitly or implied) as to its accuracy or completeness and not be responsible for any errors or omissions or for the results arising from the use of such information. It is an invitation for visitors of the site to ‘treat’ (invitation to treat).
Guildford Web takes all reasonable steps to ensure a fast and reliable Web service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Furthermore, Guildford Web will not be responsible nor liable for your use of any other websites which you may access via links within this website. Guildford Web does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Guildford Web.
The entire liability of Guildford Web under or in connection with any contract for any products to which these conditions apply shall not exceed the;
- price of the products
- price of delivery
 Including and not limited to: ‘Sale of Goods Act’, ‘Supply of Goods and Services Act’ and the ‘Consumer Protection Act’.
 .Pharmaceutical Society of Great Britain v Boots Cash Chemists  1 QB 401, CA for ‘goods on display’ and unilateral contracts of acceptance.
 Revocation see: Routledge v Grant (1828) 4 Bing 653 revocation by communication.
 Section 11 of the Unfair Contract Terms Act 1977.
Wedding Terms & Conditions
Terms and Conditions listed below are applicable for all photography collections, by booking a wedding collection through Guildford Web, it is assumed that you agree to all the terms and conditions below.
If you are not sure of anything, or would like some more information about our T&Cs, just ask as I am here to help. If you would like to sign a written copy of the terms and conditions, please get in touch.
It is agreed that the terms set out in this booking form is the total agreement made between the parties and that no variation or modification of this contract shall be effective unless agreed by both parties in writing. By signing the wedding booking form, the bride + groom, and/or their authorized agents, assign Guildford Web’s Photography exclusive rights to photograph the wedding.
2 Payments and Retainer
A non-refundable retainer is required to reserve the above listed wedding date. Guildford Web’s Photography will not book any other events on this same date once the retainer has been received. Full payment for the event is required at least 28 days prior to the event. If full payment is not received 7 working days prior to the event, the Photographer reserves the right to not be present to photograph the wedding event. Acceptable forms of payment include cash, cheque or bank transfer. Proof of payment will be made available on request for payments via cheque or bank transfer.
3 Special Requests/Coverage
The Client understands and accepts that the photographic coverage will be as the Photographers professional expertise determines and that no one photograph will be deemed more important than another. Special requests are not binding instruction, although every effort is made on behalf of the Photographer to comply with the Clients wishes. Any special requests not notified on the booking form must be made by the Client to the Photographer in writing. Reasonable efforts are taken to photograph family and friends in-group shots, however these will only be taken if time and weather permit. No responsibility is accepter for any specific individuals missing from group shots, for whatever reason. However, the Photography will, at her discretion, attempt to meet reasonable requests. The Client will be responsible for (or have someone designated for this responsibility) identifying people/objects of whom/which specific photographs are desired. The Photographer will not be held accountable for not photographing desired people if there is no one to assist in identifying or gathering people for the photograph. The Client is also responsible for identifying any individual(s) that does not desire to be photographed.
4 House Rules
The Photographer is limited by the guidelines of the ceremony official or the reception site manager. The Client agrees to accept the technical results of their imposition on the Photographer. Negotiations with officials for moderation of guidelines is the clients responsibility.
5 The Photographer + Limitation of Liability
In the unlikely event of severe medical, natural or other emergencies on behalf of the Photographer, every effort will be made to secure a replacement photographer able and/or willing to provide a similar package as chosen in this contract at a similar tariff. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the event package.
Limitation of liability shall also apply in the event that photographic materials are damaged in processing, lost through camera malfunction, compact flash card malfunction, mail losses, or otherwise lost or damaged without the fault on the part of Guildford Web’s Photography. The Photographer shall not be liable for any amount in excess of the retail value of the Clients paid order.
The client hereby assigns and grants the photographer and its legal representatives the irrevocable and unrestricted right to use and publish photographs of the wedding for editorial, trade, advertising or any other purpose in any manner and medium. It is agreed that the photographer may display and use the photographs taken for advertising, display, website and internet promotion, competitions, public display such as in mail, photography books, store fronts, window displays, magazine advertising and any other purpose thought proper by the photographer. Any images or copies of images whether stored digitally (Negatives/Digital files) remain the property of the Photographer or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy or allow to be copied photographically/electronically or by any other means an image created as part of this contract without the permission of the Photographer in writing. Where a viewing album is provided, any breaking of seals in the album will presume a breach of copyright.
7 Royalty Free License:
The photographer retains the copyright of the images as described in section 6. In the event that a disc/memory stick/PASS gallery is included in the package or one is purchased as an optional extra then the photographer retains the copyright however grants a Royalty Free (RF) License that permits the use of the image/s without further payment for any non commercial lawful purpose for an indefinite period. Uses include reproduction, making the image available on the Internet for non-commercial use worldwide. The Royalty Free License does not permit the editing of the images by the clients or third parties. It is also prohibited to allow suppliers and third parties to use the images without the expressed written consent of Guildford Web Photography and a payment of the appropriate fee as determined by Guildford Web Photography. Clients who permit their wedding suppliers to use Guildford Web Photography images without proper authority will be issued with a breach of copyright notice and required to pay compensation per image used. The supplier will also be issued with a breach of copyright notice and required to pay compensation per image used.
8 Artistic Style
On its own behalf, and on behalf of the subject, Client acknowledges that it is familiar with the Photographer’s portfolio and is requesting Services with knowledge of the Photographer’s style; that Photographer’s work is constantly evolving; that Photographer’s services are of unique and artistic nature; that the photos may be different from photographs taken by the Photographer in the past; and that in creating the photos, the Photographer shall use his personal artistic judgment to create images consistent with his personal vision of the Event, which vision may be different from the Client’s and the Subject’s vision of the Event. Accordingly, Client acknowledges that the photographs shall not be subject to rejection on the basis of taste or aesthetic criteria.
9 Force Majeure or Act of God
The performance of this contract shall be contingent upon Acts of God, flood, fire, warfare, Government laws or regulations, electrical failure, strikes by suppliers and/or conditions beyond it’s control.
10 Cancellation and Change of Dates
Cancellation of services for the wedding event results in forfeit of all monies paid. All cancellations must be delivered in writing (verbal communication alone is not acceptable.) If the Photographer cancels the agreement, then any fees and deposits will be reimbursed in full to the client. Changes to the venue or other important details must be submitted in writing to the Photographer at least 14 days before the event. It is the Client’s responsibility to confirm all arrangements at least 2 weeks prior to the event. Changing the date of your wedding will incur a £75 administration fee, in the event Guildford Web’s Photography is not available; you will have to cancel your contract.
11 Photograph Collection
Photographs will generally be ready within 28 days of the date of your wedding depending on workload. If included in package, at 6 months from receiving the photograph collection, the Client forfeits the canvas if no decision has been made. No refund applicable.
12 Album Collection
Albums generally will be available within 4-8 weeks of the date of you advise of which photographs you would like in your album. At one year from receiving the photograph collection, the Client forfeits the album if no decision has been made. No refund applicable.
13 Guest Conduct
The Photographer will not tolerate verbally or physically abusive behaviour of the Client or guests of the Event. If the Client is unable to control the conduct of their guests, resulting in an unacceptable degree of misconduct, or if the conduct of any of their guests damages the equipment of the Photographer, it will result in the early or immediate departure of the Photographer. The Client understands that in such an event, no refunds will be granted.
WEB HOSTING TERMS & CONDITIONS
Billing and Charges
All of our Shared hosting packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all then just let us know why and if we can’t help, we’ll issue a full hosting refund! Please note that VDS orders, dedicated server orders, and domain costs are not refundable.
Renewal invoices are generated 21-30 days in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
It is important that we receive payment on time. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all hosting accounts, VDS and Dedicated servers. Domain names expire on the day immediately after their renewal date. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.
If an invoice is unpaid, the related service will be suspended until such time that payment is received and you inform us by email that you have paid. At this point we will use all reasonable endeavours to restore service within 24 hours.
Unless otherwise stated, all payments must be received in UK Pounds sterling. If you pay by foreign bank transfer, then you must be responsible for all foreign currency charges.
We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a written notice. Notice of any price alteration will be sent via e mail to the e mail address that we hold for you in our account. If you have already purchased a particular service then the price alteration will only become effective when the service reaches the end of its current term.
You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. Services will remain suspended and until such time as the chargeback has been fully reversed in our favour .
Account usage is checked frequently. All accounts will receive notification when bandwidth usage is nearing the account’s limit. Overusage will result in automatic account suspension unless a prior agreement has been reached. Usually the cheapest option is to upgrade to the next package where available, otherwise our standard charges are 40p per GB per month for additional bandwidth usage and £2 per month per 250MB disk usage. Upon suspension please contact us to arrange upgrade pricing.
If not specifically stated to the contrary, our services are intended to be used for the purposes of hosting websites and e-mail. Batch processing, video encoding/transcoding, web crawling/spidering, archiving and online backup systems and any system designed to consume CPU or disk resources for purposes other than hosting a website are not permitted on our shared hosting servers. However you may use such tools on a VDS or dedicated server. We reserve the right to enact defensive movements to maintain the stability of our systems for all clients.
If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to discuss the suitability of your hosting environment.
Cancellation, refunds, termination and disputes
Cancellation notices for all services must be given at a minimum of 48 hours in advance of the next billing date, with the exception of VDS and Dedicated servers for which we require a cancellation notice a minimum 30 days before the next billing date. For shared hosting, an account credit will be granted for each whole unused month. No cash refunds will be granted unless a payment has been taken in error. Refunds for prepaid dedicated servers and VPS will only be granted where there is a genuine irreconcilable problem with the service and at management’s discretion.
A breach of any of our terms and conditions will result in immediate termination with no refund.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.
Under no circumstances will we tolerate threatening or abusive behavior towards our staff. Should this occur, we reserve the right to terminate the hosting agreement with immediate effect.
Should the client, during the course of a telephone conversation, email or support ticket, make reference to “legal action” or say anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support going forward. Any further correspondence must then be sent by email or support ticket.
Should we feel that your needs would be better served by another provider, we reserve the right, at our sole discretion, to terminate the hosting agreement. Where it is reasonable to do so, we will provide 30 days notice of termination and provide a backup of all website content and email.
Rights on Termination
Termination of this agreement does not affect your pre-existing liability, if any or affect our right to recover damages or pursue any other remedy in respect of any breach of this agreement by you.
In the event of us terminating this agreement due to breach of these conditions by you, we shall be entitled to the balance of all payments which would but for such termination have accrued up to the earliest date on which this agreement could have been terminated by you.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method.
A change of details
We have the right to change any username or password allocated to you for the purpose of essential network maintenance, enhancement modernisation or other work deemed necessary to the operation of the Internet.
Similarly, we have the right to alter the hosting environment your site runs in to one with like-for-like features, as long as reasonsable notice is given and there is no disruption to service. The only reason we would do this is if it represented an ‘upgraded’ environment for you, the end user.
Domain registration, renewal, transfer and restoration
Some hosting packages include a free domain registration or transfer for a .be / .biz / .co.uk / .com / .de / .eu / .info / .ltd.uk / .me / .me.uk / .net / .org / .org.uk domain name. All other extensions are excluded from this offer due to their additional cost but please contact us for a reduced price if you wish to order with a different extension. The registration period is one year.
Hosting package renewals do not include a further free domain renewal, transfer or registration.
We will always register, transfer and renew domain names in our client’s name – never in our own. You are always in control of every aspect of your domain name(s) and can manage your domain’s WHOIS data through Guildford Web It is your responsibility to keep this data correct.
All domain registrations are bound by our Registrant Agreement and relevant 3rd Party terms.
Account Support / Emergency Contact
We provide support via e-mail and phone. To provide efficient service and comply with data protection laws, any requests for changes to your account (including billing changes, password changes or any other technical changes) must be submitted by ticket or e-mail from your registered address.
WEB DESIGN TERMS & CONDITIONS
When you register to have a website designed by Guildford Web, you are agreeing to these Terms and Conditions as outlined on this page. You should read this agreement carefully as it will form a legally binding contract between us and you.
Your acceptance of this agreement and contract begins when you confirm your instructions to proceed with the web design project (or related services) as shown in emails or letters between us and yourselves, or when payment (be it a deposit or full payment) for our contracted services, has been made by yourselves.
We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you may not understand. We do want what’s best for the safety of both parties, now and in the future. In short, you (the Client) will be asking us (Guildford Web), hereinafter referred to as the Company, to design and build a website for you. This will have been discussed via email, written or verbal communications, for a estimated price also laid out without those emails, or clearly explained at the time of your enquiry and acceptances.
What do both parties agree to?
As our customer, you have the power and ability to enter into this contract on behalf of your company or organisation. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out in the proposal that you will have been sent. We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any personal information that you give us.
The Client and Guildford Web may disclose confidential information between themselves regarding any work under this agreement, in order to facilitate and complete the web design project. Such information will be identified during the course of any email, written or verbal communication between both parties, and shall be safely retained and not disclosed to any other third parties by either the Company or the Client.
Description of The Work:
A separate proposal will be sent to the Client via email which will outline the work that is to be undertaken by the Company.
The payment schedules will be outlined in a separate proposal (again sent by email to the Client). We are confident that you understand that any invoices sent to you should be paid promptly, and our terms of payment are due on the presentation of each invoice you will receive. Late or delayed payments may incur a Late Fee Charge, and may also compromise the time limits on designing the website. If you are hosting the site on another server (that is not hosting with Guildford Web), then payment must be made in full before any files will be released or uploaded to your servers. This is non-negotiable.
We will create a design for the look-and-feel, layout and functionality of your web site. This contract includes one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the design at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily or hourly rate set out in our original proposal. The site will be designed to work primarily across the following browsers (in order) of Firefox, Microsoft® Internet Explorer, Google Chrome and Safari. However, we cannot guarantee complete compatibility across every major browser as these are constantly being updated by their respective vendors, and other browsers such as AOL. Sites are normally tested however in all the 4 main browsers, and usually will work with no complications. We do test all the markup and CSS in these browsers using the latest versions. We cannot guarantee compatibility in old or redundant browser software.
Content Management Systems:
If you are requesting a CMS (otherwise known as a Content Management System – popular choices are WordPress, Joomla, Zen Cart for e-commerce), then you will require a database and the relevant hosting facilities in order to use this. Any associated or additional fees, such as installation, setup or themes that may be chargeable, will be owed by you, and billable by us.
Usually we will offer suggestions to text content within the site. This will have been included within our proposal. However, we are not responsible for writing or inputting any text copy unless this has been specified to you, but we will be happy to help, and in addition to our proposal costs, can assist in helping you with the text content at an agreed hourly rate during the design process.
Photographs and Images:
Any images or photographs that you may supply us with must be in a digital format, usually no smaller than 1024×768 pixels, with a suitable resolution that will allow them to be resized and used on a webpage display. Any images that we can obtain, or design, may have been included in the proposal price. However, if you will need more images that cannot be obtained through us, then we can suggest vendors of stock photography, and we do use stock photography suppliers, where we can obtain images on your behalf at reasonable prices. Any time that we may spend in addition to what we have already set out in our proposal may be chargeable at an agreed rate beforehand with you. You have agreed that any images that may be provided by yourself are either royalty free, or that you have obtained the necessary permissions to use those images on a website. Please do not ask us to use images that you know are copyrighted as we will not do this.
Changes and Revisions:
We know from experience that sometimes customers do not really know what kind of website they actually may want. Often it is through a question and answer form that we have sent to you, and then subsequent emails, written or verbal communication, that we have then offered up a particular design or idea to our clients. We do not wish to limit your options, or the opportunities to change your mind. In actual fact, there are times when we have been working with clients, when we ourselves have suggested a change to a particular theme, design or modification of their site. The estimate that you will have been provided in your proposal will have been based on the information that we have been given by you at that time. However, if you do wish to change your mind, add extra pages, new functionality, different images, or even a new layout, then that won’t be a problem. You will however have to pay us for the work that we have completed up to that point, and then you will switch over to an agreed hourly rate on the revisions and changes thereafter. During this time we may ask that the requests and changes are sent in writing, just so that we can keep track of the changes to avoid confusion later on. With any changes and revisions, these are normally carried out quite promptly, but we do have to state that major changes, even minor revisions, or additions can take up to 21 days.
You may already have web site hosting in place, but if not, we do provide hosting solutions for any customers who wish to use them. If you are hosting the website elsewhere, we cannot guarantee that the site may be fully compatible with all hosting providers, especially any contact forms, Content Management Systems, database driven websites, etc. If the website is to be hosted elsewhere, then you must have already paid the full amount that we have agreed with you, and we may charge you a setup / installation fee for us to setup the site on another server of your choosing. We do not offer any technical support for any other web site hosting company that you may choose (if you elect not to host the design with us). However, if you do require some help, then please do ask, and we will be happy to give you an estimate as to hosting the site with us.
We cannot guarantee that the functions contained within any web page (or part of your website design), will always be error free, and therefore we will not be liable in any way whatsoever to you for any third party damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by you, or that you have permission to use them. When we receive your final payment, copyright is automatically assigned as follows:
1. You will own the text files, images, graphics and any visual elements, or sound bytes, that you may have sent to us to use in connection with this web design project (unless someone else owns them).
2. We maintain copies of all the files used in connection with your web design project and if you require a disc copy of all the files used in connection with your project (this may not include all the source files), then we will ask you to pay a small fee to cover the disc creation, package and handling of such a copy to yourselves. Copies of the website files are maintained by us for a reasonable time (usually at least one year), and if you are hosting with us, then files are maintained both locally and on servers.
3. We own the copyright (or any specific vendors that may have supplied some files in connection with your web design project own the copyright) to the markup, CSS files, other code that may have been used by us for you, or certain images that we may have supplied to or for you. These files have only been licensed to you in connection with this web design project, and will be licenced solely to the domain name on which the website files reside.
At the bottom of the website page(s) after payment has been completed, usually it will say Copyright and the name of your business or company. We do however reserve the right as the Designer to put a link showing that the site has been designed by us, or is hosted by us, and this link will be usually small, unobtrusive and will open a new window, thereby not hindering or distracting from your own website.
As the design company we also reserve the right (because it is good to tell or show other people what we may have done), to display and link to your completed project as part of our portfolio, and to write about the project on other web sites, in magazine or ezine articles, books, written or digital publications of any design and source.
Moving your website away from us
We don’t like to think of a client leaving us, but if a client should wish to maybe move their website away from us (clients who use our own web hosting), then we will be happy to assist with this transfer happening. However, we do need to make you aware of the following:
1. Any outstanding payment(s) due to us will need to be cleared first. If you have not paid for any services relating to the website, and/or domain name, web hosting, then you will need to make sure these payments are made before any transfer would be undertaken.
2. There may be some charges applied to us by Nominet, or by our web servers to allow the transfer of domain name(s) associated with your account. We will inform you about such charges, and any payment(s) that may be due for these changes, will need to be made up front before the transfer completes.
3. Providing all of your account charges are up to date, we will then assist you with a transfer to another web host, or web design company. They will need to contact us directly, so we can make sure the transfer completes without any unnecessary disruptions.
4. ONLY your website files and associated files that make the website work on internet will be transferred. Any work-up files, ORIGINAL images created by ourselves, help files or other non-essential file, program or software/script will not be transferred to your new provider.
5. If your website employs the use of a database then only the database content will be transferred. It will be up to your new supplier to provide the necessary database systems to import the data to.
IMPORTANT: We cannot guarantee or accept any liability whatsoever for downtime associated with the transfer process, nor can we guarantee that your existing website “as it is” will work flawlessly on another web hosting server. You will need to make sure with your new provider that they will be able to ensure that your website files are compatible with their own specific hosting system.
The small print:
Just the same as a fine, you cannot transfer this contract to anyone else without our consent or permission. This contract remains in force and need not be renewed. If for any reason, one part of this contract becomes invalid, or unenforceable, the remaining parts of the contract still remain in place. Although we have tried to keep this contract language simple, the intentions are serious, and the contract is a legal document under the exclusive jurisdiction of English Law and Courts.
Failure to enforce these Terms and Conditions and related Polices in every instance does not amount to a waiver of Guildford Web rights.
Changes to the web design agreement
Guildford Web reserve the right to add, delete, or modify any provision of these ‘Web Design Terms and Agreement’ at any time without notice.
Failure to receive notification of a change does not make those changes invalid.